Olivia Smith , Chloe Taylor and over 1,500 are in love with our pieces!
Out and about with SecuBag
Product Details
Always safe on the road!
Travel with total peace of mind. The SecuBag is more than just a shoulder bag; it’s your ultimate daily companion. Designed with a sleek, minimalist aesthetic and crafted from high-durability nylon, it seamlessly combines security with effortless style.
Whether you're commuting to the office, exploring a new city, or heading out for a coffee, the SecuBag keeps your essentials protected. Featuring smart organisation pockets and integrated anti-theft functions, it ensures your valuables stay secure without compromising your look.
Adjust the strap for a perfect fit over a tailored coat or a casual hoodie. The SecuBag is designed to move with you, providing a secure, streamlined silhouette for the modern urbanite.
Processing & Delivery
Once your order is placed, please allow 1 to 3 working days for us to perform a thorough quality check and carefully package your items. This ensures that every piece meets our premium standards before being dispatched.
After your package is ready, it will be handed over to our delivery partners. Most orders are shipped via Royal Mail, though we may also use other trusted couriers such as DPD or EVRi to ensure the most efficient delivery.
Average delivery times typically range between 8 and 11 working days. You will receive a tracking number with your shipping confirmation, allowing you to follow your parcel's journey with peace of mind directly on our website.
30-Day Money-Back Guarantee
We take great pride in the craftsmanship of our pieces!
To ensure you are perfectly satisfied with your selection, we offer a 30-day return window.
We simply ask that pieces are returned in their original, unworn condition.
Wow, I got the bag, thank you very much, it's perfect! Both beautiful and suitable for me stamp! I really liked the design and comfort, excellent price and arrived on time and definitely recommend very much, arrived exactly as promised and in excellent quality, thank you very much to the seller.
Great, it's perfect for storing my wallet. I have reduced mobility and use a wheelchair, so this way I protect my wallet. I always carry a backpack and I'm worried about being robbed, so this is super good. The fabric is thin but I think it's fine since it's better this way so it's more discreet under my jacket. It has two pockets plus one for my phone, my smartphone fits well, and my large women's wallet fits perfectly.
Store owner replied:
Dear Michael,
Thank you for getting in touch, and thank you for your order.
I can confirm that your bag is indeed on its way to you. As noted on our product page, our standard delivery time is between 8 to 12 working days. Since your order was placed on 4th July, it is well within this timeframe and progressing as expected.
You can easily monitor its journey in real time by visiting the 'Track Your Order' section on our website.
If you have any further questions or need assistance with tracking, please feel free to reach out to our customer support team directly. We are always happy to help.
Best regards,
Velvet Haven Team
Order came quickly. smaller than i thought, but still fits a lot in. the strap slider seems too big for the strap and slides when wearing it, but i sewed it in place for where i need to wear it.
When will my order be dispatched and how long does delivery take?
We aim to process most orders within 1 to 2 working days. Every piece undergoes a thorough quality check and careful packaging to ensure it reaches you in perfect condition; for this reason, please allow up to 3 working days for dispatch.
Should the preparation of your order exceed this timeframe, please do not hesitate to contact us at support@velvethaven.com — we will personally look into it for you as a priority.
On average, delivery takes between 8 and 11 working days. As soon as your parcel is on its way, we will email you a tracking number so you can conveniently follow its journey.
Do the prices shown include VAT?
Yes, all prices displayed on our website are fully inclusive of UK VAT.
For all orders with a total value below £135, no additional taxes or duties will be charged upon delivery—the price you see at checkout is exactly what you pay.
Please note that for orders exceeding £135, your parcel may be subject to local customs duties and import VAT charges upon arrival in the UK. These fees are determined by UK customs authorities and are the responsibility of the recipient. If you are planning a larger purchase, we kindly recommend placing separate orders below the £135 threshold to ensure a seamless, duty-free delivery experience.
What if my new pieces aren't the right fit, or aren't quite what I expected?
Yes, you have a full 30 days to return your items. We want you to feel completely confident in your selection, so you are welcome to try your pieces on at your leisure.
If for any reason you are not completely satisfied, simply contact us at support@velvethaven.com and we will guide you through the return process.
Please note that to be eligible for a return, all items must be in their original, unworn, and undamaged condition.
How can I pay for my order?
For a secure and seamless checkout, we accept the following payment methods: Visa, Mastercard, American Express, and Maestro.
We also support Apple Pay and Google Pay for your convenience.
How will I know my order was successful?
Yes, an order confirmation will be sent to your inbox immediately after your purchase is complete.
If you cannot find the email, please check your promotions or spam folders just in case.
Should it still be missing, please do not hesitate to contact us at support@velvethaven.com — we would be more than happy to assist you!
Is complimentary shipping available?
Absolutely! Delivery is on us.
We truly value every one of our customers and want your shopping experience with us to be a pure delight.
How can I track my order's journey?
As soon as your parcel is dispatched, we will send you a tracking number via email.
You can also track your order using your order number and email address. Simply click on the ‘Track My Order’ section in our main menu and enter your details.
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Complimentary Shipping
For swift and secure arrival, we primarily trust Royal Mail Tracked for all our deliveries. Should they be unavailable, we ensure your garments are sent via another premium courier, such as DPD or EVRi, to maintain our high standards. We are pleased to offer free delivery on all orders across the UK, providing peace of mind from our door to yours.
Shop with Confidence
Shop with peace of mind using your preferred credit or debit card. Your data is fully protected through advanced industry-standard encryption, ensuring every transaction is seamless and secure from start to finish.
30-Day Money-Back Guarantee
Not quite the perfect fit? Please don’t worry—we want you to love everything you choose. You can return your items within our extended 30-day window. Simply ensure the pieces are in their original condition, unworn, and with all tags attached. Contact us at support@velvethaven.co.uk and we will be delighted to guide you through the process.
