Thank you for choosing Velvet Haven.
We value your confidence in us and aim to assist with any enquiries promptly.
You can reach us directly through the form below; we personally review every message and will respond to your email at support@velvethaven.co.uk shortly.
For swift and secure arrival, we primarily trust Royal Mail Tracked for all our deliveries. Should they be unavailable, we ensure your garments are sent via another premium courier, such as DPD or EVRi, to maintain our high standards. We are pleased to offer free delivery on all orders across the UK, providing peace of mind from our door to yours.
Shop with peace of mind using your preferred credit or debit card. Your data is fully protected through advanced industry-standard encryption, ensuring every transaction is seamless and secure from start to finish.
Not quite the perfect fit? Please don’t worry—we want you to love everything you choose. You can return your items within our extended 30-day window. Simply ensure the pieces are in their original condition, unworn, and with all tags attached. Contact us at support@velvethaven.co.uk and we will be delighted to guide you through the process.