To find your perfect fit, we recommend
measuring your feet at the end of the day
when they are at their largest. Please refer
to the definitions below to understand our
sizing table accurately.
Foot Length: This is the measurement
of your actual foot. To measure, place
your heel against a flat wall on a piece
of paper. Mark the tip of your longest
toe and measure the distance to the
edge of the paper.
While stocks last! ⏳
Discover Mia, shoes designed to combine lightness, comfort, and optimal support. Whether you’re standing for long hours, working, on the go, or relaxing, they provide effective relief and versatile style. Crafted from premium lightweight and breathable leather, they keep your feet fresh and dry while giving you the sensation of walking on air, thanks to their weight of less than 0.2 kg.
Orthopedic sole with shock absorption
Wide toe box suitable for swollen or wide feet
Soft EVA outsole with slow rebound
Elastic side panels for quick and easy on/off
Breathable, lightweight, and flexible
Durable, wear-resistant rubber sole
These lightweight and comfortable sneakers, easy to slip on and off, are designed to support your everyday life. Their combination of breathable materials and ergonomic design makes them a perfect solution all year round.
Sizing Tip: For a high instep or wide feet, it is recommended to choose one size up for optimal comfort.
Once your order is placed, please allow 1 to 3 working days for us to perform a thorough quality check and carefully package your items. This ensures that every piece meets our premium standards before being dispatched.
After your package is ready, it will be handed over to our delivery partners. Most orders are shipped via Royal Mail, though we may also use other trusted couriers such as DPD or EVRi to ensure the most efficient delivery.
Average delivery times typically range between 8 and 11 working days. You will receive a tracking number with your shipping confirmation, allowing you to follow your parcel's journey with peace of mind directly on our website.
We take great pride in the craftsmanship of our pieces!
To ensure you are perfectly satisfied with your selection, we offer a 30-day return window.
We simply ask that pieces are returned in their original, unworn condition.
Delivery is on us today!
We aim to process most orders within 1 to 2 working days.
Every piece undergoes a thorough quality check and careful packaging to ensure it reaches you in perfect condition; for this reason, please allow up to 3 working days for dispatch.
Should the preparation of your order exceed this timeframe, please do not hesitate to contact us at support@velvethaven.com — we will personally look into it for you as a priority.
On average, delivery takes between 8 and 11 working days. As soon as your parcel is on its way, we will email you a tracking number so you can conveniently follow its journey.
Yes, all prices displayed on our website are fully inclusive of UK VAT.
For all orders with a total value below £135, no additional taxes or duties will be charged upon delivery—the price you see at checkout is exactly what you pay.
Please note that for orders exceeding £135, your parcel may be subject to local customs duties and import VAT charges upon arrival in the UK. These fees are determined by UK customs authorities and are the responsibility of the recipient. If you are planning a larger purchase, we kindly recommend placing separate orders below the £135 threshold to ensure a seamless, duty-free delivery experience.
Yes, you have a full 30 days to return your items.
We want you to feel completely confident in your selection, so you are welcome to try your pieces on at your leisure.
If for any reason you are not completely satisfied, simply contact us at support@velvethaven.com and we will guide you through the return process.
Please note that to be eligible for a return, all items must be in their original, unworn, and undamaged condition.
For a secure and seamless checkout, we accept the following payment methods: Visa, Mastercard, American Express, and Maestro.
We also support Apple Pay and Google Pay for your convenience.
Yes, an order confirmation will be sent to your inbox immediately after your purchase is complete.
If you cannot find the email, please check your promotions or spam folders just in case.
Should it still be missing, please do not hesitate to contact us at support@velvethaven.com — we would be more than happy to assist you!
Absolutely! Delivery is on us.
We truly value every one of our customers and want your shopping experience with us to be a pure delight.
As soon as your parcel is dispatched, we will send you a tracking number via email.
You can also track your order using your order number and email address.
Simply click on the ‘Track My Order’ section in our main menu and enter your details.
For swift and secure arrival, we primarily trust Royal Mail Tracked for all our deliveries. Should they be unavailable, we ensure your garments are sent via another premium courier, such as DPD or EVRi, to maintain our high standards. We are pleased to offer free delivery on all orders across the UK, providing peace of mind from our door to yours.
Shop with peace of mind using your preferred credit or debit card. Your data is fully protected through advanced industry-standard encryption, ensuring every transaction is seamless and secure from start to finish.
Not quite the perfect fit? Please don’t worry—we want you to love everything you choose. You can return your items within our extended 30-day window. Simply ensure the pieces are in their original condition, unworn, and with all tags attached. Contact us at support@velvethaven.co.uk and we will be delighted to guide you through the process.