Once your order is placed, please allow 1 to 3 working days for us to perform a thorough quality check and carefully package your items. This ensures that every piece meets our premium standards before being dispatched.
After your package is ready, it will be handed over to our delivery partners. Most orders are shipped via Royal Mail, though we may also use other trusted couriers such as DPD or EVRi to ensure the most efficient delivery.
Average delivery times typically range between 8 and 11 working days. You will receive a tracking number with your shipping confirmation, allowing you to follow your parcel's journey with peace of mind directly on our website.
30-Day Money-Back Guarantee
We take great pride in the craftsmanship of our pieces!
To ensure you are perfectly satisfied with your selection, we offer a 30-day return window.
We simply ask that pieces are returned in their original, unworn condition.
Store owner replied:
Hey,
We are absolutely thrilled to hear how super delighted you are with your new Trainers! It's wonderful to know that you find the material wonderful and that the wait was entirely worth it for you. Your satisfaction is truly our top priority, and feedback like this truly makes our day.
We continuously strive to deliver products of the highest quality and value, and we're so glad these trainers met your expectations.
Thanks again for your kind words, and we look forward to serving you again at Velvet Haven.
Arrived before the expected delivery date, very happy with my first purchase here.
Store owner replied:
Hey,
We're delighted to hear that your Trainers arrived ahead of schedule and that you're very happy with your first purchase from Velvet Haven! Your positive feedback truly brightens our day.
Ensuring a smooth and speedy delivery experience, along with your complete product satisfaction, is always a top priority for us.
Thanks again for choosing Velvet Haven, and we eagerly look forward to serving you again soon!
The package arrived quite quickly, well-packaged and undamaged.
Store owner replied:
Hey,
Thank you for taking the time to share your positive experience with your recent order of Trainers. We're delighted to hear that your package arrived quickly, well-packaged, and in perfect condition.
Ensuring our products reach you efficiently and safely is a top priority for Velvet Haven, and we constantly strive to meet these standards for every customer.
We appreciate your business and hope you continue to enjoy your new trainers for a long time.
Good size, it looks like the red color is faded in the photos, but I assure you it's not.
it's really red
Store owner replied:
Hey,
We're absolutely thrilled to hear you love the Trainers and found the size to be good! Your detailed feedback about the vibrant red color is incredibly helpful and truly appreciated by our team and future customers. It's wonderful to know the actual product lives up to its bold shade.
Ensuring our products meet expectations, especially regarding color accuracy, is something we strive for, and your kind words affirm our dedication to quality.
Thanks again for your wonderful review, and we truly look forward to seeing you back at Velvet Haven soon!
Store owner replied:
Hey,
We are absolutely delighted to hear you find your Trainers to be very beautiful and lightweight! Your wonderful feedback truly brightens our day and affirms our commitment to quality.
It's fantastic to know that our products are bringing comfort and joy to your life. We strive to create items that our customers adore.
Thanks again for your kind words and we hope you continue to enjoy your trainers from Velvet Haven.
Excellent quality, came exactly as I ordered. The only thing is that I should have ordered size 39 instead of 38; it's a bit tight, but other than that, the shoe is perfect and beautiful. I'll definitely buy again.
Store owner replied:
Hey,
We're so glad to hear you found the quality of your Trainers excellent and that you consider them perfect and beautiful. We truly appreciate your honest feedback regarding the sizing; it's incredibly helpful for us and other customers.
We always strive for the best fit and encourage checking our sizing guide to ensure maximum comfort on future purchases.
Thanks again for your support, and we look forward to serving you again at Velvet Haven.
Very beautiful and very comfortable. My girlfriend loved it.
Store owner replied:
Hey,
We are absolutely thrilled to hear that the Trainers are both beautiful and comfortable, and especially that your girlfriend loved them! Your positive feedback truly makes our day and highlights what we strive for with every product.
At Velvet Haven, we are dedicated to offering footwear that combines elegant design with exceptional comfort, and it's wonderful to see that reflected in your experience.
Thanks again for your kind words and for choosing Velvet Haven; we hope to welcome you back for more delightful finds very soon!
The sneakers are good. I ordered a size larger. They are a bit big, but they will fit fine with a sock. I like them.
Store owner replied:
Hey,
We're so glad to hear you're enjoying your Trainers! It's wonderful to know you find them good and that they'll be a great fit with a sock, despite ordering a size up. Your satisfaction is our top priority.
We continuously strive to ensure our footwear provides both comfort and style, and your positive feedback truly brightens our day.
Thanks again for sharing your experience and we hope to welcome you back to Velvet Haven soon.
Store owner replied:
Hey,
We're absolutely thrilled to hear that you find your Trainers to be "Perfect!" and of "Good quality!". Your kind words truly make our day, and we are so pleased you are enjoying your purchase from Velvet Haven.
We continuously strive to provide products that exceed expectations, and feedback like yours reaffirms our commitment to quality and customer satisfaction.
Thanks again for your wonderful review, and we eagerly look forward to serving you again soon for more amazing finds.
I bought the red trainers as i loved the colour. they are very good quality and very comfortable. if they have other colours i will be buying more in the future.
Store owner replied:
Hey,
We're absolutely thrilled to hear how much you love your new red Trainers! It's wonderful to know that the colour caught your eye and that you find them to be of great quality and comfort.
We are always working to expand our collection and offer a variety of options, and your feedback is incredibly valuable to us.
Thanks again for your kind words and we truly look forward to assisting you with your next purchase at Velvet Haven.
Store owner replied:
Hey,
We are absolutely delighted to see your 5-star rating for our Trainers! It truly brightens our day to know you're happy with your purchase from Velvet Haven. Your satisfaction is our top priority, and positive feedback like yours is incredibly motivating for our team.
We continuously strive to offer exceptional products and an outstanding shopping experience to all our valued customers.
Thanks again for choosing us, and we look forward to serving you with more of our unique selections in the future.
Store owner replied:
Hey,
We are absolutely thrilled to see your 5-star rating for our Trainers! It's wonderful to know you're enjoying your new pair, and we truly appreciate you taking the time to share your positive experience with Velvet Haven.
We are dedicated to providing products that offer both style and comfort, and your satisfaction is our greatest reward.
Thanks again for being a valued customer, and we look forward to welcoming you back to Velvet Haven soon for more fabulous finds.
corresponds, thank you
I wear size 39 and bought size 40.
It's good.
Store owner replied:
Hey,
We're so glad to hear that your Trainers correspond well with your expectations and that you find them good. We truly appreciate you sharing your experience with sizing up, as this feedback is incredibly valuable for both us and our community of customers.
Your insights help us continuously refine our product descriptions and improve the overall shopping experience for everyone.
Thanks again for your review and we hope you continue to enjoy your comfortable trainers from Velvet Haven!
Store owner replied:
Hey,
We are absolutely delighted to see your 5-star rating for our Trainers! It truly means a lot to us at Velvet Haven when customers are happy with their purchase.
Your satisfaction with our products, especially with items designed for comfort like the Bella trainers, is what we strive for every day.
Thank you for choosing Velvet Haven, and we look forward to serving you again in the future.
Wow, it's SOOOOOO BEAUTIFUL, I will definitely buy again!!!!!🩵🩵🩵
Store owner replied:
Hey,
We are absolutely thrilled to hear how much you love your Trainers, and your enthusiasm about them being "SOOOOOO BEAUTIFUL" truly makes our day! It's wonderful to know you're so pleased with your purchase and that you're already planning to shop with us again.
Our goal at Velvet Haven is to consistently provide products that bring joy and comfort, and your feedback confirms we're on the right track.
Thanks again for your lovely review and we eagerly look forward to welcoming you back to Velvet Haven soon.
Store owner replied:
Hey,
We are absolutely thrilled to see your 5-star rating for our Trainers! It's wonderful to know you're enjoying your purchase from Velvet Haven. Your satisfaction is our top priority, and feedback like yours truly motivates us.
We strive to offer exceptional products that combine comfort and style, and we're glad to know we've met your expectations with this item.
Thanks again for your support, and we look forward to serving you again soon!
Store owner replied:
Hey,
We are absolutely delighted to see your 5-star rating for the Trainers! It's wonderful to know you're happy with your purchase from Velvet Haven.
Your satisfaction is our top priority, and we continuously strive to offer products that bring comfort and joy to our customers.
Thanks again for your support, and we look forward to serving you with more quality items in the future!
I liked it a lot, but it would have been better if I had taken one size larger.
Store owner replied:
Hey,
We're delighted to hear you're loving your Trainers and appreciate your positive feedback! Your insight about sizing is truly helpful for us and for fellow shoppers.
We are always working to ensure the best possible experience and recommend consulting our comprehensive size chart on the product page for future orders to help find your ideal fit.
Thank you for sharing your experience, and we eagerly await your next visit to Velvet Haven!
Store owner replied:
Hey,
We are absolutely thrilled to see your 5-star rating for our Trainers! Your satisfaction is our top priority, and it brings us great joy to know you're happy with your purchase.
At Velvet Haven, we are dedicated to providing products that combine style with ultimate comfort and support. We truly appreciate you choosing us and hope our trainers exceed your expectations.
Thanks again for your wonderful feedback, and we look forward to welcoming you back to Velvet Haven soon!
I really liked it, it's exactly like the photo. I bought my size and it fit perfectly.
Store owner replied:
Hey,
We're so pleased to hear how much you loved your Trainers! It's fantastic to know they were exactly as pictured and that your chosen size provided a perfect fit.
Ensuring our products meet your expectations for both style and comfort is always our top priority at Velvet Haven.
Thanks again for sharing your wonderful experience, and we eagerly await your next visit to our store!
I loved it, super comfortable and arrived before the expected delivery date 🫶🏽❤️
Store owner replied:
Hey,
We are absolutely thrilled to hear you loved your Trainers! It's wonderful to know they are super comfortable and that they arrived even sooner than you expected.
Your positive experience truly brightens our day and reflects our commitment to providing both comfort and timely service.
Thank you for sharing your wonderful feedback, and we hope to welcome you back to Velvet Haven again soon.
Store owner replied:
Hey,
We're absolutely delighted to hear that your Trainers are comfortable and look just like the photo! It's wonderful to know that our product met your expectations in both feel and appearance. We truly appreciate you taking the time to share your positive experience with us.
Ensuring our customers receive products that are both high-quality and accurately represented is always our top priority at Velvet Haven.
Thanks again for your lovely review, and we hope you continue to enjoy your trainers!
I absolutely loved these sneakers, they are amazing 🤩 I highly recommend them, they are wonderful and arrived super fast, you can buy them without any worries, guys!
Store owner replied:
Hey,
We are thrilled to hear you absolutely loved your Trainers from Velvet Haven! It's fantastic to know they are amazing and that you highly recommend them. We're also delighted that your order arrived super fast, ensuring a wonderful experience from start to finish.
Your satisfaction is our top priority, and positive feedback like yours truly inspires us to continue delivering excellent products and service.
Thank you for sharing your wonderful experience. We look forward to serving you again soon!
I really liked the shoes, I would buy them again, and not to mention they arrived quickly.
Store owner replied:
Hey,
We are absolutely thrilled to hear how much you love your Trainers and that they arrived so quickly! Your positive feedback truly makes our day.
Ensuring our customers receive comfortable products swiftly is something we strive for with every order.
Thank you for choosing Velvet Haven, and we look forward to assisting you with future purchases!
Store owner replied:
Hey,
We're delighted to hear that you found your Trainers to be 'Nice light shoes'! It's wonderful to know that you're enjoying the comfort and feel of your new footwear.
Your positive feedback helps us ensure we continue to offer products that meet our high standards for both quality and comfort.
Thanks again for your wonderful review, and we hope to welcome you back to Velvet Haven very soon!
I liked this item, I am satisfied with the purchase.
Store owner replied:
Hey,
We're absolutely thrilled to hear you liked your Trainers and are satisfied with your purchase. It's wonderful to know our products are bringing comfort and happiness.
Your positive experience truly motivates us to continue delivering high-quality items at Velvet Haven.
Thanks again for your wonderful feedback, and we look forward to serving you again soon!
I liked this item, I am satisfied with the purchase.
Store owner replied:
Hey,
We're absolutely delighted to hear that you liked your Trainers and are satisfied with your purchase! Your positive feedback truly makes our day here at Velvet Haven.
We're committed to offering high-quality items that bring joy and comfort, and it's wonderful to know we met your expectations.
Thanks again for shopping with us, and we can't wait to welcome you back for more fantastic finds!
They are great, and I love the color just like in the photo.
Store owner replied:
Hey,
We are absolutely thrilled to hear that you love your Trainers and that the color is just as vibrant as you expected from the photo. Your satisfaction with both the comfort and the aesthetic is wonderful news for us.
Ensuring our products meet your expectations in both comfort and visual appeal is always our top priority at Velvet Haven, and feedback like yours truly inspires our team.
Thanks again for your wonderful review, and we eagerly anticipate welcoming you back to Velvet Haven for your next perfect pair!
In love with this beautiful shoe, perfect quality, excellent, just like the advertisement and arrived very quickly.
Store owner replied:
Hey,
We're absolutely thrilled to hear how much you love your new Trainers! It's wonderful to know that the beauty, perfect quality, and excellent match to our advertisement exceeded your expectations, and that they arrived so quickly.
Ensuring our customers receive high-quality products that match their expectations with efficient delivery is always our top priority at Velvet Haven.
Thanks again for your wonderful feedback, and we look forward to welcoming you back to Velvet Haven soon!
The product is very beautiful, the quality is perfect, I love the color and it's very comfortable. I will buy other colors.
Store owner replied:
Hey,
It's wonderful to hear how much you're enjoying your Trainers! We're thrilled that you find them beautiful, of perfect quality, and so comfortable, especially loving the color. Knowing that you plan to purchase other colors is fantastic news and truly the best compliment we could receive.
We continuously strive to create products that combine style with exceptional comfort and quality, and your feedback reaffirms our commitment to these values.
Thanks again for your lovely review, and we can't wait to see which other colors you choose for your collection!
It's beautiful, I loved it, just like the picture, thank you very much.
Store owner replied:
Hey,
We are absolutely delighted to hear that you love your Trainers and found them to be beautiful, just like the picture! Your satisfaction is truly our greatest reward.
We continuously strive to deliver products that meet and exceed expectations in both aesthetics and comfort, and your feedback reaffirms our commitment.
Thanks again for choosing Velvet Haven and we hope to welcome you back very soon.
Store owner replied:
Hey,
We are absolutely thrilled to hear that you find your Trainers beautiful and that you love them so much!
Your wonderful feedback truly brightens our day and inspires us to continue delivering products that bring joy and comfort.
Thank you again for choosing Velvet Haven, and we look forward to serving you in the future!
Store owner replied:
Hey,
We are delighted to hear that your Trainers arrived quickly and that you find them truly beautiful! Providing both speed and style is something we strive for, and your positive feedback truly brightens our day.
Your satisfaction with the aesthetic and delivery experience is what we aim for with every order, and it encourages us to maintain our high standards.
Thanks again for your wonderful review, and we look forward to serving you again at Velvet Haven.
Store owner replied:
Hey,
Thank you for your wonderful 5-star review! We are delighted to hear that you find your Trainers very nice and that they are a perfect fit. It's fantastic to know you're enjoying your purchase from Velvet Haven.
We continuously strive to offer products that combine comfort and style, and your feedback truly motivates our team.
We look forward to welcoming you back to Velvet Haven for your next perfect find.
nice color, good material. according to the description
Store owner replied:
Hey,
We're absolutely thrilled to hear you love the color and material of your new Trainers! It's wonderful to know they meet your expectations and align perfectly with the product description.
Our team at Velvet Haven is dedicated to ensuring quality and satisfaction with every purchase, and your feedback truly inspires us.
Thanks again for sharing your positive experience, and we eagerly look forward to serving you again soon.
Arrived on time and there not bad at all they look real nice and they look like the pic i am happy with them
Store owner replied:
Hey,
We're absolutely delighted to hear that your Trainers arrived on time and that you are so happy with how they look! It's fantastic to know they matched your expectations from the picture and that you find them to be "real nice."
We always strive to provide products that bring satisfaction and style to our customers, and your feedback truly motivates us.
Thanks again for your wonderful review and we look forward to welcoming you back to Velvet Haven soon.
Store owner replied:
Hey,
It's wonderful to hear that you find your Trainers nice, and very comfortable. We truly appreciate your feedback regarding your experience.
We're always striving to enhance every detail of our products and services at Velvet Haven, and your insights are valuable in this process.
Thank you for sharing your thoughts, and we hope to welcome you back again soon.
True to size, comfortable and of good quality with timely delivery
Store owner replied:
Hey,
We are absolutely thrilled to read your 5-star review for the Trainers! It's fantastic to know that you found them true to size, comfortable, and of good quality, and that the delivery was timely.
Your positive feedback truly brightens our day and reaffirms our commitment to providing exceptional products and service to the Velvet Haven community.
Thank you for sharing your experience, and we can't wait to welcome you back for your next purchase!
Arrived quickly, well done seller, I have size 39, took size 40. Just right. Heavy sole, but comfortable. Recommend!!!!
Store owner replied:
Hey,
It's fantastic to hear that your Trainers arrived so quickly and that you appreciate the design! We're delighted you found the sizing adjustment helpful for a perfect fit and that you're enjoying the comfort, even with the robust sole.
Your positive experience and valuable feedback, especially regarding the fit and comfort, mean a lot to our team and truly help others considering our products.
Thank you once more for your wonderful recommendation; we eagerly look forward to serving you again at Velvet Haven.
Store owner replied:
Hey,
We're absolutely thrilled to hear you're loving your new Trainers. Your simple yet powerful feedback truly makes our day here at Velvet Haven!
We are always dedicated to offering products that bring comfort and satisfaction to our valued customers.
Thanks again for choosing Velvet Haven, and we look forward to welcoming you back soon!
FAQs
When will my order be dispatched and how long does delivery take?
We aim to process most orders within 1 to 2 working days. Every piece undergoes a thorough quality check and careful packaging to ensure it reaches you in perfect condition; for this reason, please allow up to 3 working days for dispatch.
Should the preparation of your order exceed this timeframe, please do not hesitate to contact us at support@velvethaven.com — we will personally look into it for you as a priority.
On average, delivery takes between 8 and 11 working days. As soon as your parcel is on its way, we will email you a tracking number so you can conveniently follow its journey.
Do the prices shown include VAT?
Yes, all prices displayed on our website are fully inclusive of UK VAT.
For all orders with a total value below £135, no additional taxes or duties will be charged upon delivery—the price you see at checkout is exactly what you pay.
Please note that for orders exceeding £135, your parcel may be subject to local customs duties and import VAT charges upon arrival in the UK. These fees are determined by UK customs authorities and are the responsibility of the recipient. If you are planning a larger purchase, we kindly recommend placing separate orders below the £135 threshold to ensure a seamless, duty-free delivery experience.
What if my new pieces aren't the right fit, or aren't quite what I expected?
Yes, you have a full 30 days to return your items. We want you to feel completely confident in your selection, so you are welcome to try your pieces on at your leisure.
If for any reason you are not completely satisfied, simply contact us at support@velvethaven.com and we will guide you through the return process.
Please note that to be eligible for a return, all items must be in their original, unworn, and undamaged condition.
How can I pay for my order?
For a secure and seamless checkout, we accept the following payment methods: Visa, Mastercard, American Express, and Maestro.
We also support Apple Pay and Google Pay for your convenience.
How will I know my order was successful?
Yes, an order confirmation will be sent to your inbox immediately after your purchase is complete.
If you cannot find the email, please check your promotions or spam folders just in case.
Should it still be missing, please do not hesitate to contact us at support@velvethaven.com — we would be more than happy to assist you!
Is complimentary shipping available?
Absolutely! Delivery is on us.
We truly value every one of our customers and want your shopping experience with us to be a pure delight.
How can I track my order's journey?
As soon as your parcel is dispatched, we will send you a tracking number via email.
You can also track your order using your order number and email address. Simply click on the ‘Track My Order’ section in our main menu and enter your details.
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Complimentary Shipping
For swift and secure arrival, we primarily trust Royal Mail Tracked for all our deliveries. Should they be unavailable, we ensure your garments are sent via another premium courier, such as DPD or EVRi, to maintain our high standards. We are pleased to offer free delivery on all orders across the UK, providing peace of mind from our door to yours.
Shop with Confidence
Shop with peace of mind using your preferred credit or debit card. Your data is fully protected through advanced industry-standard encryption, ensuring every transaction is seamless and secure from start to finish.
30-Day Money-Back Guarantee
Not quite the perfect fit? Please don’t worry—we want you to love everything you choose. You can return your items within our extended 30-day window. Simply ensure the pieces are in their original condition, unworn, and with all tags attached. Contact us at support@velvethaven.co.uk and we will be delighted to guide you through the process.
