
We aim to process most orders within 1 to 2 working days. Every piece undergoes a thorough quality check and careful packaging to ensure it reaches you in perfect condition; for this reason, please allow up to 3 working days for dispatch.
Should the preparation of your order exceed this timeframe, please do not hesitate to contact us at support@velvethaven.com — we will personally look into it for you as a priority.
On average, delivery takes between 8 and 11 working days. As soon as your parcel is on its way, we will email you a tracking number so you can conveniently follow its journey.
Yes, all prices displayed on our website are fully inclusive of UK VAT.
For all orders with a total value below £135, no additional taxes or duties will be charged upon delivery—the price you see at checkout is exactly what you pay.
Please note that for orders exceeding £135, your parcel may be subject to local customs duties and import VAT charges upon arrival in the UK. These fees are determined by UK customs authorities and are the responsibility of the recipient. If you are planning a larger purchase, we kindly recommend placing separate orders below the £135 threshold to ensure a seamless, duty-free delivery experience.
Yes, you have a full 30 days to return your items. We want you to feel completely confident in your selection, so you are welcome to try your pieces on at your leisure.
If for any reason you are not completely satisfied, simply contact us at support@velvethaven.com and we will guide you through the return process.
Please note that to be eligible for a return, all items must be in their original, unworn, and undamaged condition.
For a secure and seamless checkout, we accept the following payment methods: Visa, Mastercard, American Express, and Maestro.
We also support Apple Pay and Google Pay for your convenience.
Yes, an order confirmation will be sent to your inbox immediately after your purchase is complete.
If you cannot find the email, please check your promotions or spam folders just in case.
Should it still be missing, please do not hesitate to contact us at support@velvethaven.com — we would be more than happy to assist you!
Absolutely! Delivery is on us.
We truly value every one of our customers and want your shopping experience with us to be a pure delight.
As soon as your parcel is dispatched, we will send you a tracking number via email.
You can also track your order using your order number and email address. Simply click on the ‘Track My Order’ section in our main menu and enter your details.